Should We Be Scared of AI?
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18 August, 2025
Business IT Support
We believe in an honest and open approach to IT support and that no two clients are the same.
Custom Software
Our experts specialize in identifying specific challenges and developing bespoke software solutions that eliminate friction, streamline complex workflows, and integrate seamlessly with your existing systems.
Cloud Backup Solutions
Protect your valuable data with ease and confidence using our reliable cloud backup solutions.
Enterprise-grade security solutions
Ensure uptime with smart solutions to protect your critical data and applications whether they live on local servers, end-user computers, or in SaaS applications.
Website Hosting
Time IT provides a premium, high-performance hosting environment specifically engineered for WordPress.
Cyber Security
We help you navigate this complexity through our strategic partnership with Kaseya, a global leader in unified IT management and security.
Welcome to Time IT, your go-to business IT support and software development experts in Newcastle.
Our founders, Brock Martyn and Dougall Lynch, have over 30 years of experience in the industry and understand the frustrations of dealing with inexperienced support staff on help desks. This led them to start their own IT company, now known as Time IT Solutions, with a mission to provide exceptional IT support services that cater to the unique needs of each client.
At Time IT, we take pride in our honest and open approach to IT support. We understand that no two clients are the same, which is why we customize our technology solutions to meet your specific requirements. Whether you need help with cloud computing, cloud backups, or software development services, our team of experts will work with you to find the best solution within your budget.
We know that technology is crucial to your business success, which is why we offer a comprehensive range of services to ensure that your business runs smoothly and efficiently. Our services include IT support, cybersecurity, cloud computing, software development, and more. We are committed to helping you leverage technology to achieve your business goals and thrive in today’s competitive market.
We pride ourselves on delivering exceptional service to our clients and have built a reputation for providing the highest level of customer satisfaction and long-term relationships with our clients. With Time IT, you can expect exceptional service from a team of experienced professionals who put your business needs first.
Business IT Support
At Time IT, we know that as a small business owner, you have enough on your plate without worrying about your technology. Since 2012, we have focused exclusively on helping small businesses in Newcastle and beyond keep their systems running smoothly. We don’t just “fix computers”—we act as your off-site IT department, making sure your tech stays out of your way so you can focus on running your shop, your trade, or your office.
Our team is made up of highly qualified experts who pride themselves on solving problems fast. We’ve partnered with Microsoft and Kaseya to give you access to the same high-quality tools larger companies use, but in a way that fits a small business budget. Whether it’s setting up your team on the cloud or making sure your network is secure from intruders, we provide the “technical muscle” you need without the confusing jargon.
We believe that IT support is about relationships, not just tickets. Our high client retention rate is a result of being transparent, reliable, and easy to talk to. We don’t believe in one-size-fits-all solutions; we listen to what your specific business needs and provide the right support to keep you moving forward. When you work with us, you’re getting a team of local professionals who are genuinely invested in seeing your small business succeed.
Cyber Security and Essential Eight Compliance
The cyber threat landscape is constantly evolving, making a robust security posture more critical than ever for Australian businesses. At Time IT, we help you navigate this complexity through our strategic partnership with Kaseya, a global leader in unified IT management and security. By integrating Kaseya’s industry-leading technology, we align your business with the Australian Government’s Essential Eight security standards—providing an automated, enterprise-grade protection layer that simplifies compliance and mitigates modern digital threats.
Our specialists utilize the power of the Kaseya ecosystem to secure both your infrastructure and your people. Through proactive, automated controls, we protect your “endpoints”—including servers, laptops, and workstations—ensuring that critical safeguards such as automated patching and application hardening are always active. Simultaneously, our partnership allows us to fortify your “human firewall” with intelligent protection against phishing and credential theft. This integrated approach ensures that whether a threat targets a software vulnerability or an employee’s inbox, your business remains resilient and compliant.
A vital component of our security offering is our Managed Cloud Backup solutions, powered by Kaseya’s world-class data protection technology. We provide automated, encrypted backups for your physical devices as well as your cloud-based data in platforms like Microsoft 365 and Google Workspace. In the event of a system failure or a security incident, this partnership ensures your critical information is isolated, protected, and ready for rapid restoration. By combining our local expertise with Kaseya’s global innovation, we turn complex government standards into a seamless, invisible part of your business operations.
Custom Software
Built to Solve Your Unique Business Challenges
At Time IT, we believe technology should work the way your business does, not the other way around. Too often, businesses find themselves forced to adjust their internal operations to fit within the rigid constraints of a standard software package. This mismatch often leads to manual bottlenecks, clunky workarounds, and a loss of productivity that ultimately impacts your bottom line. Our experts specialize in identifying these specific challenges and developing bespoke software solutions that eliminate friction, streamline complex workflows, and integrate seamlessly with your existing systems.
Our approach is built on over 20 years of local experience and a commitment to finding the most efficient path forward for your business. Our specialists take a consultative view of every project; we will always investigate and suggest commercially available software solutions if they can meet your requirements before moving into custom development. We understand that the best solution is the one that provides the highest return on investment. If a ready-made package isn’t suitable, we utilize the latest in web and mobile technology to build a high-performance tool tailored specifically to your operational goals.
We have a proven track record of building robust applications for a diverse range of industries, including training organisations, childcare centres, and auditing companies. Because we cater to each business individually, we are able to create compatible IT solutions that solve real-world problems rather than just providing a generic service. When software is designed and written for your specific needs, it functions exactly how you want it to, giving you a scalable, reliable asset that empowers your team to focus on growth rather than technical hurdles.
Website Hosting
Time IT provides a premium, high-performance hosting environment specifically engineered for WordPress. Unlike standard shared hosting where hundreds of websites compete for the same resources, our dedicated infrastructure is optimized to ensure your site remains fast, secure, and reliable. By utilizing a server architecture fine-tuned for WordPress, we deliver significantly faster load times and a more stable experience for your visitors.
Security and data integrity are at the core of our hosting service. We provide a proactive security layer that includes real-time threat detection and automated blocking of malicious traffic before it ever reaches your website. To ensure your peace of mind, every site on our network includes daily automated backups with easy restoration points and industry-standard SSL encryption to keep your customer data protected.
Our managed service takes the technical heavy lifting out of your hands. We handle essential WordPress core updates and provide a dedicated staging environment, allowing you to test changes or updates in a private area before they go live. This ensures your website continues to perform at its best without any unexpected downtime or technical hurdles.
By hosting with Time IT, you benefit from local, Newcastle-based support and a platform that scales with your business. We offer a seamless migration service to bring your existing website over to our high-performance network, providing you with a robust, professional home for your online presence.
Remote Support
To give our clients the most immediate and convenient support we offer remote support to our clients wherever possible.
Please call our office on 0249 157 511 for remote support over the phone.
If required support staff will request you download our remote support software below:
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